headphones TWS bluetooth earphone microphone, airpods, wireless earbuds, charger_FAQ
  •  01

    Is ShangRuo a manufacturer or trading company?

    A: We are a experienced manufacturer;
     02

    Do you have any MOQ limit?

    A: MOQ is from 500 to 1000, Every products MOQ is different;
  •  03

    What are your main products?

    A: We mainly produce USB Cables, Power cables, Car Chargers;
     04

    Can I have our own logo on the product and the package?

    A: Yes. OEM/ODM service is supporteds;
  •  05

    What's the production lead time?

    A: Normally the production lead time is around 7 to 30 days after the payment is received;
     06

    How long is your delivery date?

    A: It's general within 15 days after your pre-payment, It according to quantity;
  •  07

    What is your terms of payment?

    A: We support Trade Assurance, T/T, U/C and Western Union. 40% deposit in advance, 60% T/T or L/C balance before shipment;
     08

    Can I get a sample for evaluation?

    A: Yes. Please contact us to check whether we have stock available. customized order samples which based on our products will take 5-10days. Proofing time of and complex samples depends on the actual situation Warm reminder. You may need to pay for the cost and freight for the sample order;
  •  09

    How to OEM project?

    A: 1) You provide your detail information such as the product outlook, function, colors.
    2) We will quote you a roughly cost and prototype sample charge if it is workable, then our engineer will start drawing the 3D picture;
    3) The prototype will start making when you approval the 3D drawing, after that ,we will send the prototype to customer to do approval;
    4) Next step ,we will make pre-production sample to send to customer to do approval again;
    (If everything is going well, then we will tell customer how long the mass production is,normally, the production lead time is around 20-45 days which is depends on the order QTY and what kind of product doing)
     10

    What is the after-sales service?

    A: We offer 1 year warranty to our products We guarantee the products customers receive are qualified. If there are any quality problem please send us some detailed photos by email, and then we will solve it all as soon as we can ,If anything else, please feel free to contact with us.